Craden DP9 User Manual download pdf (Page 16)

5.6.13 Diagnostic Flowchart

Use this flow chart to assist in troubleshooting.

Is the display on the printer blank?

Yes

Do the keys on the keypad work?

See 3.2 for functions and exercise

keys

Yes

Will the printer take a document

when it is placed into the machine?

Yes

Does the carriage move when printer

should be printing? Open cabinet

and override cover open sensor

using 99 FUNCT (3.5.3)

Yes

Does the printer print? Insert paper

and press 900 FUNCT on the keypad

(3.7)

Yes

Do the rollers run continuously, even

when paper is not in the printer?

Yes

Is the printed output spaced

correctly?

Yes

Does the printer communicate with

the system when you send a

transaction?

End

 Press EJECT & CLEAR and try again

 Insert paper, press A key (see printer parameter, DOCUMENT

INSERT, 3.5.1)

 Check sensors (5.6.4)

Is the printed output smearing?

Yes

 Power switch is ON

 Power cord plugged in both ends

 Contrast knob adjusted (3.3)

 Power outlet is live

 Carriage Fault on display? Foam packing removed?

 Insert paper, press A key (see printer parameter, BEGIN

PRINTING, 3.5.1)

Is the printed output too light?

Yes

 Ribbon correctly installed? (2.1)

 Ribbon shield installed correctly? (5.4.1.1)

 Remove ribbon, check for jammed cartridge

 Check that ribbon knob turns as carriage moves

 Ribbon correctly installed? Ribbon worn out? (2.1)

 Remove ribbon, check for jammed cartridge

 Ribbon shield installed correctly? (5.4.1.1)

 Quiet mode set to Y? Darkness set too low? (3.5.1, 3.5.4)

 Does the ribbon knob turn as carriage moves?

 Ribbon guide plate pushed up completely? (5.4.1.1)

 Ribbon correctly installed? Ribbon worn out? (2.1)

 Ribbon shield installed correctly? (5.4.1.1)

 Document too thick? (1.2)

 Printing in non-printable area of a document or passbook? (1.2)

 Paper dust or debris inside printer. (5.1.3)

 Blow out debris with compressed air.

 Multisensor cable seated correctly? (5.1.3)

 Check interface cable mounting (pg. 44)

 Communication parameters match host system? (3.5.2)

 Is the keypad locked? (3.5.3)

 Characters per inch setting OK? (see printer parameter,

LINES/INCH, 3.5.1)

 Check all service parameters. (3.5.4)

Back to Table of Contents

1 2 ... 11 12 13 14 15 16 17

Comments to this Manuals

No comments

Craden DP9 User Manual Page 16

Comments to this Manuals

Related products and manuals for Print & Scan Craden DP9